Thank you for visiting our support portal and service desk, please browse the articles available or open a ticket to contact us.

Announcements

WordPress Releases Security Update - 05/17/17

WordPress versions prior to 4.7.5 are affected by multiple vulnerabilities. A remote attacker could exploit some of these vulnerabilities to take control of an affected website.

Users and administrators are encouraged to review the WordPress Security Release and upgrade to WordPress 4.7.5.

Ransomware Attack - 05/12/17

Earlier this year, two separate security risks were brought to light: CVE-2017-0144, a vulnerability in the SMB Server that could allow remote code execution that was fixed in March, and WannaCry/Wcry, a relatively new ransomware family that spread via Dropbox URLs in late April. These two threats have now been combined, resulting in one of the most serious ransomware attacks to hit users across the globe.

On May 12, 2017 a new strain of the Ransom.CryptXXX (WannaCry) strain of ransomware began spreading widely impacting a large number of organizations, particularly in Europe.

Wcry is demanding a ransom of $300 to $600 in Bitcoin to be paid by May 15, or, in the event that deadline is missed, a higher fee by May 19. The messages left on the screen say files will remain encrypted. It’s not yet clear if there are flaws in the encryption scheme that might allow the victims to restore the files without paying the ransom.

You should be extremely suspicious of all e-mails you receive, particularly those that ask you to open attached documents or click on Web links.

If you see any suspicious activity or believe your information may have been exposed, please contact support.

Major Network Outage

UPDATE: [02/14/17 09:50AM] The network connectivity issue should now be resolved.

[02/14/17 - 08:15AM] We are currently experiencing a major network outage. The outage is affecting all mail and web services. We are working on getting all services back up and running. We will update this status page with changes as we have them. Thank you for your patience.

Trend Micro - False positive alerts

UPDATE: [12/19/16 02:47PM]

Trend Micro has identified the root cause and the effects are beginning to subside. If you are still experiencing issues please submit false positives for review.

[12/19/16 - 01:15PM]

There is currently an ongoing issue with Trend Micro "false positive" alerts across all Trend Micro products. Issue reflects both Web Reputation and URL Filtering alerts. We are currently working with Trend Micro to resolve the issue. You can disregard the alerts until further notice. We will update this status page with changes as we have them.

Browse Articles
View our database of help articles and frequently asked questions.
Submit New Ticket
Submit a new ticket to our support team. There's no need to register.
My Tickets
View a summary of all tickets you have raised with us. You'll need to sign up for a free web account to use this.
Track Ticket
You can track any existing issues raised with us here using just the ticket id and access code.

Recent Articles

  • No articles found

Password Reset

Enter your email address below, and we'll send you a new password.

×