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E-mail service issue on EXCH080 - 05/15/19

UPDATE: [05/16/19 02:00AM] The access to your email has now been restored. We apologize for the disruption that this incident may have caused. Please note that no loss of data occurred and that your E-mail account is restored with all incoming E-mails fully queued in your inbox.

UPDATE: [05/15/19 06:00PM] We continue to make progress in restoring connectivity to the domain. At this time, we still do not have a definitive ETA as to when connectivity will be restored. We are stepping through the process as quickly as possible while continuing to prioritize the safety of the service. We will continue to provide regular updates.

UPDATE: [05/15/19 01:45PM] Our security experts continue to work to resolve the issue; firm ETA is not yet available. Please be aware all inbound emails are queued and will be delivered once services are restored. Your security is our top priority. We apologize again for the disruption.

UPDATE: [05/15/19 09:25AM] Suspicious activity was identified in the EXCH080 domain. In order to mitigate any potential security risks, it was decided to immediately block access from the Internet. The decision to do so is not made lightly as we realize this can be very disruptive to your business. For this we sincerely apologize. However, with the ever-increasing sophistication of cyberattacks, there are times when tough, protective decisions such as this must be made in order to help keep your critical and confidential data safe, undamaged, and from falling into the wrong hands. System Administrators, Security Experts, and Technical teams continue to analyze server logs in order to identify the root cause and are taking further remediation steps to allow safe connection to the server. Although we don't have a firm ETA as to when connectivity will be restored, we expect the domain to be unavailable for many hours, perhaps the business day. While you are always free to contact our support team, there is nothing further they can assist with regarding this matter. We will of course provide regular updates until this matter is resolved. Thank you for your patience.

[05/15/19 07:00AM]

Hosted Exchange, Email Archiving, and other services are temporarily unavailable for users located on EXCH080 domain. All inbound emails are queued and will be delivered once services are restored. We are investigating the issue on EXCH080 domain. We will provide further updates as they become available

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